Japi
Support
We are here to keep every connection smooth and joyful.
How we can help
Japi support covers account access, vendor connections, and general questions about the experience.
Email us at [email protected] and include the email tied to your Japi account.
Typical response time: 1–2 business days.
Trouble signing in
Verify the email address you used for Japi and check for a recent sign-in link or reset email.
Updating your profile
Most profile details can be edited in-app. If something is locked, reach out and we will help.
Vendor/client connection issues
If a message or request is not going through, send us the vendor name or listing and we will investigate.
Subscription or purchase help
If purchases exist in the app, we can help clarify billing or access. If you are unsure, contact us and we will confirm.
Requesting account deletion
Use the delete account page or email us to confirm removal of your data.
Privacy questions
We will gladly explain what data we collect and how it is used.
Account help
Need access, updates, or help with your account? We will guide you through it quickly.
Subscription or purchase help
If the app includes purchases, we can help verify access and resolve billing questions.