Privacy Policy

Introduction

Japi is a mobile experience that connects clients with vendors in a polished, joyful way. This Privacy Policy describes the information we collect, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly, such as your name, email, phone number, and account preferences. If you are a vendor, we may also collect profile details, pricing, and service information you choose to share.

We may collect basic device and usage information when you use Japi, such as app interactions, device identifiers, and diagnostic data.

How We Use Information

We use information to provide and improve Japi, facilitate connections between clients and vendors, personalize your experience, and maintain safety and integrity.

We may use information to communicate with you about your account, updates, or support requests.

Account Information

You can review and update your account information within the app. If you need assistance, contact support for help with updates or access.

Communications

We may send you service-related messages, such as confirmations, updates, and security notices. You can opt out of non-essential communications where applicable.

Analytics and Diagnostics

We may use analytics and diagnostic tools to understand app performance, troubleshoot issues, and improve the experience. These tools may collect aggregated or de-identified usage data.

Data Retention

We retain information only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data type.

Your Choices

You may access, update, or request deletion of your account information. Certain data may be retained for legal or operational reasons.

Account Deletion

To delete your account, visit /delete-account or email support. We will verify your request and confirm once deletion is complete.

Children’s Privacy

Japi is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above.

Contact

If you have privacy-related questions or requests, contact us at [email protected].

Support is available for account access, updates, and data requests.